1.1 Bookings can be made via the Limo App, or for approved clients, via email, phone, or WhatsApp.
1.2 A booking is confirmed only after written confirmation from Limo.
1.3 Limo reserves the right to accept, modify, or decline bookings at its discretion.
2.1 Payment must be made in advance using accepted payment methods.
2.2 Invoice payments are allowed only for approved business clients (14-day terms).
2.3 Prices include VAT unless stated otherwise.
2.4 Additional fees (e.g. waiting time, parking, tolls, stops) may apply.
Standard Vehicles (Sedan, EQV, V-Class):
≥24 hrs before pickup: 100% refund
4–24 hrs before: 50% refund
1–4 hrs before: 25% refund
<1 hr or no-show: no refund
Sprinters (23–28 pax) & Coaches (56 pax):
≥72 hrs before pickup: 100% refund
<72 hrs before: no refund
No-Shows:
Street/train pickups: 30 mins included
Airport pickups: 60 mins included (from scheduled pickup time)
No-show = fully charged, no refund.
Cancellations must be submitted in writing (email or WhatsApp).
First-Time Partner Policy:
Full prepayment required for bookings above €1,000.
More than 7 days in advance: 100% refund
Within 7 days of service: 50% refund
4.1 Changes allowed up to 12 hours prior, subject to availability.
4.2 Shifts greater than 2 hours may incur extra costs unless handled without operational impact.
5.1 Airport rides: 60 mins free waiting time.
5.2 Other rides: 15 mins free waiting time.
5.3 Additional waiting, stops, tolls, or parking will be charged separately.
6.1 Passengers must behave respectfully.
6.2 Smoking, alcohol, and drugs are prohibited in all vehicles.
6.3 Misconduct may lead to ride termination without refund.
7.1 Not liable for delays caused by force majeure (traffic, weather, etc.).
7.2 Not responsible for lost or damaged items.
7.3 Passengers are liable for damage due to misconduct or negligence.
8.1 Users are responsible for login security.
8.2 Limo is not liable for unauthorized app use.
8.3 Abuse or automation may result in suspension or legal action.
8.4 Users must provide accurate booking data.
9.1 Confirmations are sent via app, email, or WhatsApp.
9.2 Flight/train tracking may be used to optimize timing.
9.3 Technical issues do not affect confirmed bookings.
10.1 We process data in line with GDPR for service purposes only.
10.2 Data is never shared without consent, unless legally required.
11.1 These terms are governed by Dutch law.
11.2 All disputes will be handled by the court of Amsterdam, The Netherlands.